Bob Fisher Recovery (“we,” “us,” or “our”) is a sole-proprietor recovery coaching and consulting business based in St. Albert, Alberta, Canada. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We handle personal information in a manner consistent with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).
1. Information We Collect
We may collect the following types of personal information:
- Contact information you provide through our website, email, phone, or intake forms (such as your name, email address, phone number, and city/province).
- Coaching information you choose to share during calls or sessions, including goals, history of substance use or related concerns, family context, and progress notes.
- Scheduling and payment information, such as appointment times and records of payment (payment processing is handled by third-party processors; we do not store full credit card numbers).
- Technical information automatically collected when you visit our website, such as IP address, browser type, pages visited, and approximate location.
2. How We Use Your Information
We use personal information only for legitimate purposes, including:
- Responding to inquiries and scheduling consultations or coaching sessions.
- Providing recovery coaching services and related follow-up.
- Sending appointment reminders, invoices, and service-related communications.
- Improving our website and the services we offer.
- Meeting legal, regulatory, and accounting obligations.
We do not sell, rent, or trade your personal information. We do not use your information for targeted advertising.
3. Confidentiality of Coaching Conversations
What you share in a coaching session is treated as confidential. Bob Fisher Recovery provides non-clinical recovery coaching and is not a regulated health professional. Coaching is not psychotherapy, counselling, medical care, or crisis intervention, and is therefore not subject to the same professional privilege rules that apply to regulated clinicians.
We may disclose information without your consent only where required or permitted by law, including where we reasonably believe that:
- There is an imminent risk of serious harm to you or another person.
- A child or vulnerable adult may be at risk of abuse or neglect.
- Disclosure is required by a court order, subpoena, or other lawful authority.
4. Video Sessions and Third-Party Tools
Coaching sessions are typically delivered by Zoom or a similar videoconferencing service. We also use third-party providers for email, calendar booking, invoicing, and website hosting. These providers may process limited personal information on our behalf and may store data outside of Canada (for example, in the United States). By using our services, you understand that information handled by these providers is subject to the laws of the jurisdictions in which they operate.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support basic site functionality and to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect how the site works for you.
6. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Retention
We retain personal information only as long as needed to provide services to you and to meet legal, accounting, or reporting requirements. When no longer required, information is securely deleted or anonymized.
8. Your Rights
You have the right to:
- Ask what personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent to our use of your information, subject to legal or contractual restrictions.
- Make a complaint to us or to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
9. Children
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of majority without parental or guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact
Questions, requests, or complaints about this Privacy Policy or how we handle your personal information can be sent to:
Bob Fisher Recovery
St. Albert, Alberta, Canada
Email: bob@bobfisherrecovery.ca